Client Engagement Specialist

September 12

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Phil, Inc.

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Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

📋 Description

• Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed • Monitor and manage the support ticket queue to ensure timely resolution of incoming issues • Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings • Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges • Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams • Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements • Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency • Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems • Report to Client Engagement leadership team

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum 2+ years of client-facing support experience in healthcare or technology • Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently • Strong analytical thinking with the ability to identify patterns and root causes in workflows • Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism • Adaptable and proactive problem-solver with a collaborative, team-first mindset • Background in pharmacy or healthcare operations preferred • Experience with Lean, Six Sigma, or other process improvement methodologies (preferred) • Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred)

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity