Patient Support Specialist

🕒 March 27

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• Handle all phone calls, emails, and SMS messages from patients answering questions about PhilRx • Work collaboratively with the Psup leadership and PhilRx teams to resolve issues in a timely manner • Be signed into Zendesk and consistently working in the ticket and phone queues assigned by your team lead • Use Zendesk Guide knowledgebase to locate the answers to patient questions • Query chat groups for support when unable to locate documentation • Obtain 85% or better CSAT ratings after 90 days of work • Achieve less than 1% error rate • Complete 10 tickets/calls per hour • Adhere to work schedule >94% of the time

🎯 Requirements

• Minimum 1 year of customer support experience (call center experience is preferred). • Minimum 1 year of healthcare experience, preferably in enrollments or insurance • Strong attention to detail, with experience in an environment with low/no tolerance for errors • Strong phone presence with exemplary customer service skills • Strong written comprehension and written communication skills • Capable of quickly searching knowledgebase to locate answers • Familiar with following complex processes, and navigating multiple software systems during their workday • Must have a good understanding of computers, hardware, networks, etc. • Adaptable to swift changes • Open to giving and receiving feedback graciously and professionally

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k)