Senior Implementation Manager

🕒 March 7

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design • Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols • Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways • Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures • Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness • Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards • Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows • Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives • Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology • Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum

🎯 Requirements

• Bachelor’s degree or equivalent experience • 10+ years of technology-enabled services implementation experience • 5+ years of vendor-side ownership of enterprise implementations • 5+ years managing cross-functional and project-specific teams in a matrixed environment • Demonstrated ability to translate business objectives into technical architecture and operational execution • Strong analytical and problem-solving skills with a data-driven approach to decision making • Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL • Familiarity with AI and LLM applications within technology-enabled service environments • Experience designing implementation processes, documentation standards, and scalable delivery frameworks • Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies • Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences • Ability to travel up to 25%

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity