Service Engineer, Healthcare Software

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Act as 1st line support by qualifying customer calls • Find a technical resolution to the application problem (including writing scripts & queries) • Escalate to 2nd/3rd line when needed • Ensure customer satisfaction by providing excellent service through regular & timely communication • Prioritize calls and tasks • Provide product training • Provide quality documentation & reporting and share subject matter knowledge.

🎯 Requirements

• Technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions. • Bachelor's degree in computer science, medical informatics or another equivalent • Windows Server and client management/troubleshooting • SQL Server management/troubleshooting including the ability to perform queries • Basic knowledge on networking • Basic knowledge on Virtualization • Ideally, HL7 and an understanding of Clinical/Hospital Patient Workflow • Ability to communicate effectively with both technical and non-technical stakeholders. • Reliability, commitment, and a confident demeanor; strong cross-departmental teamwork abilities • Willingness to work weekends and provide extended emergency service with 24/7 on-call availability when needed. • Full driving license • Support in Spanish and English.

🏖️ Benefits

• Competitive salary • Performance bonus • Family friendly policies • Flexible benefits • Access to Philips University