Technical Account Manager

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Leads cross-functional teams to tackle complex customer needs, develops strategic plans aimed at fostering deeper customer relationships and drives sustained value over the long term • Supports customers in resolving point-in-time moderate technical challenges, provides timely assistance and advanced guidance to address specific issues and ensures uninterrupted operations • Serves as the primary liaison between customers, account teams, and internal departments, facilitates the resolution of moderate product and support issues, and ensures effective communication within the organization to meet customer needs and enhance satisfaction • Reviews documentation of assigned customers’ environment, utilizes deep knowledge to ensure the overall health and optimal performance of the system, and effectively oversees ongoing operations and address potential issues as they arise • Offers advanced strategic guidance and practical technical assistance to facilitate the planning, maintenance, expansion, and enhancement of solutions using industry-standard practices, while actively ensuring the operational well-being of customers' company environments • Possesses specialized solution knowledge, consults with technical specialists and industry innovators to stay abreast of technology trends and provides recommendations for refining company solutions to align with evolving industry advancements. • Formulates optimization suggestions, consults stakeholders on shipment plans, and negotiates changes in destination, costs, frequency, and transport time to ensure efficient logistics operations and meet business requirements • Tracks moderate outstanding support issues, engages with customer support to drive speedy resolution, and collaborates with product management or third parties to prioritize defect resolution and system/product enhancements

🎯 Requirements

• Bachelor's/ Master's Degree in Engineering, Business Administration, Health Science or equivalent • Minimum 2 years of experience with Bachelor's OR minimum 1 years of experience with Master's in areas such as Technical Consulting, Customer Advocacy, Post-Sales Operations, Account Management, Customer Success or equivalent • Ideally knowledgeable in the healthcare / medical sector • Strong technical knowledge and solid technical background • Experience in health IT (Healthcare Information Systems / eHealth) • Proven experience as a Project Manager • Excellent coordination and client communication skills • Ability to manage crisis situations and handle pressure effectively • Bilingual in French (C2) and Fluent in English (C1 level or above)

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities • Funded social activities • Health insurance • Wellbeing programs