Application Support Engineer, L3

🕒 May 15

🌵 Arizona, Connecticut, +12 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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Phorest Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

☁️ SaaS

💄 Beauty

🤝 B2B

💰 $12M Debt Financing - Phorest on 2022-03

SaaS • Beauty • B2B

Phorest Software is a software company that builds and delivers a cloud-based platform to support salons and businesses in the beauty industry. Founded in 2002, Phorest provides salon management tools including bookings, payments (PhorestPay), client management, marketing and analytics, serving thousands of salon customers globally while emphasizing community, sustainability and employee culture. The company operates as a B2B SaaS provider with a distributed, growth-focused workforce of 400+ employees.

📋 Description

• Delivering a high standard of technical customer service and building strong customer relationships • Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools • Be part of a team of software engineers, attending stand-ups, and planning sessions • Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner. • Escalation of appropriate issues to the Product and Development teams • Creating and maintaining concise and clear knowledge articles • Mentoring for Level 2 (L2) engineers to help them progress in their career

🎯 Requirements

• Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering • Experience with relational databases (MySQL, PostgreSQL, etc.) • Experience working with APIs (REST/JSON, GraphQL) • Ability to read and analyse application and/or database logs • Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues • Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed • Ability to adapt quickly to changing priorities and customer needs • Growth mindset - willingness to hone and develop your skills • Basic understanding of fundamentals of programming

🏖️ Benefits

• Medical • Dental • Life • AD&D • Short Term Disability • EAP • Wellness perks • 401(k) • Range of upgraded insurance options