Customer Support Agent – 9-month FTC

🕒 July 14

🌐 Ireland, United Kingdom – Remote

🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Phorest Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $12M Debt Financing - Phorest on 2022-03

Consulting • Marketing • Healthcare

Phorest Software is a software company that builds and delivers a cloud-based platform to support salons and businesses in the beauty industry. Founded in 2002, Phorest provides salon management tools including bookings, payments (PhorestPay), client management, marketing and analytics, serving thousands of salon customers globally while emphasizing community, sustainability and employee culture. The company operates as a B2B SaaS provider with a distributed, growth-focused workforce of 400+ employees.

📋 Description

• Investigate, diagnose, and resolve clients’ technical and customer service-related questions • Own client communication from initial contact through resolution • Develop product expertise across Phorest’s software • Understand customer needs and provide empathetic, transparent, solution-focused support • Advocate for clients and represent their voice internally • Collaborate with Marketing, E-commerce, Mobile, and other internal teams • Provide product feedback and help iterate on processes • Test new features, bug fixes, and improvements • Answer approximately 17+ incoming Customer Support queries per day • Resolve problems by phone, email, or remote connection • Report, log, and troubleshoot issues • Escalate issues to internal teams when necessary • Participate in induction, weekly goal-setting, bi-weekly 1:1 meetings, and 3- and 6-month performance reviews • Work toward a target of 17+ tickets closed per day

🎯 Requirements

• 3+ years of experience in Customer Support • 1+ year of experience in Technical Support • Exceptional problem-solving skills • Genuine passion for speaking to and supporting customers • Strong ability to prioritise and manage competing priorities • Excellent written and verbal communication skills • Ability to make technical language and concepts accessible to customers • Ability to think on your feet and context switch when needed • Thorough, detail-oriented, and self-motivated • Ability to work independently and collaboratively • Commitment to continuous self-improvement and learning • Experience troubleshooting and supporting Cloud Software (nice to have) • Knowledge of Zendesk, Aircall, and Slack (nice to have) • Interest in technology and/or the Hair & Beauty Industry (nice to have) • 1+ year in a SaaS Support Environment (nice to have)

🏖️ Benefits

• Private healthcare • 2 Wellness Days • Employee assistance program • Free online GP service • Competitive compensation • Employee Share Purchase Scheme • Pension • Life Assurance • Income Protection • Bike to work scheme • Tax saver transport tickets • 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause • Enhanced Maternity and Paternity Benefits • Extensive development opportunities • Development programs • Access to online resources including LinkedIn Learning • 3 moving days • Flexible work arrangements • Flexi-time • Working from home possible • Remote work