Client Services Associate

November 7

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Phreesia

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SaaS • Marketing

Phreesia is a technology company that provides digital solutions to connect and engage audiences through powerful tools like URL shorteners and QR code generators. It offers a comprehensive platform that enables businesses to create trackable and customizable links, dynamic QR codes, and mobile-optimized landing pages. Phreesia serves various industries, including retail, hospitality, healthcare, financial services, and education, by enhancing their digital communication and customer engagement capabilities. With integrations and advanced analytics, Phreesia streamlines digital marketing efforts and optimizes customer interactions for over 500,000 global paying customers.

1001 - 5000 employees

Founded 2005

☁️ SaaS

📋 Description

• Master technical product functionality to provide consulting services in the areas of workflow analysis, training, build, testing, go-live support, and post go-live optimization. • Lead Phreesia implementation projects and maintain complete understanding of contract deliverables and appropriate project scope, while serving as the primary point of contact for the client • Demonstrate necessary technical skills and the ability to understand and communicate details of client’s configuration, admin pages set up, integration, client workflow and other details of integrated product capabilities • Communicate effectively with current and prospective clients to understand the value Phreesia can bring to their organization, while conveying the ideal patient and staff experiences • Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, then implement them • Pre and post go live, closely collaborate with Phreesia teams, including Sales, Product Management, Interfaces, Client Success and Deployment, to ensure we are meeting client commitments and providing the appropriate solution • Identify implementation issues and risks, escalating to senior resources when appropriate • Work with senior team members to develop and refine implementation tools and processes • Maintain strong understanding of how the application is used and configured, including the ability to provide a product demonstration.

🎯 Requirements

• Bachelor's Degree • Experience with project management, implementation, or consulting • Ability to work with customers to understand their needs and develop custom solutions • Confident, high energy, self-motivated and a true team player • Strong interpersonal communication, presentation, meeting facilitation, and telephone skills • Ability to prioritize multiple demands in a fast-paced and dynamic environment • Skilled at anticipating and solving problems.

🏖️ Benefits

• Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness. • Top of market rewards: Competitive compensation • Take time when you need time: Flexible PTO + company holidays • Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one • Care about your families: Generous top-up for parental leave benefits • Support personal development: Continuing education and professional certification reimbursement • Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement. • Giveback to community: Local in-person volunteer events, and give back programs to our communities. • Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items! • Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation. Opportunity to join an Employee Resource Group.