Technical Assistance Center Engineer

🕒 February 24

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Picus Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Corporate Round on 2022-05

Cybersecurity

Picus Security is a company that specializes in security validation and exposure management solutions. Their platform conducts breach and attack simulations, automated penetration testing, and adversarial exposure validation to optimize and measure the effectiveness of security controls for detection and prevention. Picus helps organizations enhance their cybersecurity posture by providing a comprehensive analysis of vulnerabilities through continuous threat exposure management. They also offer educational resources on security operations and advanced threat intelligence to help teams stay ahead of evolving threats.

📋 Description

• Analyze problems, solve the unsolvable, troubleshoot and formulate solutions to resolve customer issues with minimal supervision • Use your exceptional product knowledge to research and identify improvements for our pioneering platform • Take ownership of issues and drive them to resolution • Develop creative solutions to problems and prove them out in a lab environment • Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements • Participate in knowledge-sharing via documentation creation, training, and mentoring. • Operational management and gate point for new releases • Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution • Help guide the customer through the process of familiarizing themselves with the Picus software • Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology’s responses to Picus Products • Regularly contribute to technical documentation

🎯 Requirements

• Bachelor’s degree or equivalent in Computer Science • Good understanding and knowledge of current security control technologies and risks, including firewalls, DLP, AV, endpoint security, web application firewalls, and email security solutions • A few years of experience working in cybersecurity utilizing knowledge of the security/threat landscape with hands-on experience in troubleshooting Log Management with global SIEM, EDRs, and XDRs • Ability to optimise queries with best practices • Basic knowledge of Linux System Administration • Basic understanding of Windows-based or Linux-based operating systems, their management, operation, and risks. • Expert technical knowledge of and experience troubleshooting TCP/IP networks • Familiarity with a wide variety of networking topics including protocol analysis, such as, Wireshark • Excellent proficiency in written and spoken English • Good written and verbal communication skills; excellent interpersonal skills; at ease and comfortable working in a client environment, remote and onsite

🏖️ Benefits

• Unlimited opportunity • Global exposure • Equal opportunity employer • Reference and identity checks in line with local labor laws