Ecommerce Strategist

🕒 May 16

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Pilothouse Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

📱 Media

B2B • eCommerce • Media

Pilothouse Digital is a full‑funnel performance marketing agency that partners with direct‑to‑consumer (DTC) and e‑commerce brands to scale acquisition and retention. They integrate strategy, creative production, media buying, and data/attribution to run omnichannel campaigns across Meta, Google, TikTok, YouTube, and Amazon, and provide email/SMS lifecycle marketing, conversion rate optimization, landing page design, and creative studios. Pilothouse positions itself as a growth partner that builds connected systems (not siloed tactics) to drive measurable revenue and lifetime value for established DTC businesses.

📋 Description

• Own client relationships and account success within your portfolio, including client calls, Slack communication, and in-person meetings • Serve as the first line of client support and strategic guidance, escalating to the Head of Ecommerce as needed • Own the delivery of the client strategy and ensure the team is executing on it • Develop, maintain, and execute on a strategic framework that drives account decisions across creative, optimizations, budgeting, and more • Proactively request benchmarking information from channel-specific team members to make strategic decisions across channel budgets • Monitor account performance on a daily basis • Outline pointed channel-specific strategies for the team to execute in order to drive performance and ensure targets are hit • Own pricing integrity, including initial negotiation, ongoing maintenance, and renegotiation of pricing structures • Ensure service delivery remains aligned with service scope, client goals, and success • Coordinate and present audits for Shopify services for new clients • Include subject matter experts as needed • Own client alignment and service expansion to drive revenue growth and retention • Gather case studies and client testimonials for external Marketing and DTC projects • Understand client needs and what Pilothouse services will deliver client results • Set internal goals to achieve service expansion • Collaborate with Partnerships for sales support • Oversee and coordinate strategy deployment to channel-specific executional staff assigned to accounts within your portfolio • Provide feedback and be consulted on staff performance • Work with Division Heads to ensure team members meet Pilothouse standards • Communicate in internal and shared channels daily, providing insights and feedback to help account teams deliver results

🎯 Requirements

• 5+ years paid marketing experience • 3+ years of client communication experience, preferably in an Account Manager or equivalent role • Able to identify and articulate account direction using a combination of performance data, researched insights, and personal marketing experience • Confidently leads omni-channel discussions and answers client questions with clarity • Able to guide client growth and build strong relationships with partners • Understands pixel tracking and attribution • Able to walk clients through account performance through an attribution lens • Able to set benchmarks and identify core KPIs • Capable of identifying areas of opportunity across Ecommerce channels including Meta, Retention, TikTok, and Google • Able to build plans with platform roles in mind • Leadership and team management skills

🏖️ Benefits

• Benefits package through GroupSource after completion of the 3 month probationary period • Fun virtual events — we host company events to focus on fun and growth • Casual dress • Work from home • Flexible work schedule