Solutions Engineer

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🔒 Cybersecurity

📡 Telecommunications

💸 Finance

Cybersecurity • Telecommunications • Finance

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals. • Provide technical pre-sale support to sales teams to achieve assigned sales goals. • Act as a subject matter expert for Pindrop’s expanding portfolio of solutions. • Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments. • Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. • Gain trust and influence customer buying process with technical knowledge and consultative selling skills. • Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI. • Conduct product demonstration to customers and lead successful proof of value (POVs). • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. • Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents. • Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. • Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities. • Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans. • Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

🎯 Requirements

• 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M. • Demonstrated success in consultative selling for very large, complex enterprise engagements. • Exceptional presentation and communication skills with strong executive presence and confidence. • Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors. • Solid understanding of APIs and their role in modern enterprise architectures. • Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing. • Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges with creativity. • Highly effective working in remote, distributed teams, fostering collaboration and alignment. • A relentless self-starter who drives toward objectives while managing multiple priorities and strict deadlines. • Fearless yet thoughtful, clear and transparent in communication, curious and inquisitive, open-minded, and persistently focused on outcomes.

🏖️ Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan