Director of ERP Service Delivery – NetSuite

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🕒 March 12

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Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Lead strategy, growth, and delivery quality for NetSuite implementation services • Maintain full P&L responsibility including investment planning, budgeting, and forecasting • Drive growth through specialized service offerings related to manufacturing operations • Define and standardize implementation methodologies, templates, and accelerators • Serve as the primary subject matter expert for strategic sales opportunities • Collaborate with Sales and Marketing to drive new business • Author Statements of Work (SOWs) and present pricing proposals • Expand relationships with existing clients through optimization services and add-on offerings • Oversee complex, full-lifecycle NetSuite implementations across multiple industries • Ensure quality assurance for key manufacturing configurations (e.g., multi-level BOMs) • Act as the final escalation point for client satisfaction and technical delivery issues • Recruit, manage, and mentor a team of functional consultants

🎯 Requirements

• 10+ years of ERP/CRM experience • 5+ years focused on NetSuite OneWorld • Proven leadership in professional services or consulting organizations (typically 7+ years) • Strong understanding of core business processes: • Order-to-Cash • Procure-to-Pay • Record-to-Report • Bachelor’s degree in Accounting, Finance, MIS, Computer Science, or related field • NetSuite certifications (e.g., ERP Consultant, Administrator, Multi-Book) • Familiarity with integration platforms such as Celigo or Boomi • Proficiency with Microsoft Office • Strong organization, prioritization, and problem-solving skills • Excellent executive communication and presentation abilities • Strong negotiation and conflict-resolution skills • Detail-oriented with a focus on high-quality results • Ability to travel up to 25%

🏖️ Benefits

• 401(k) with company match • Medical, dental, and vision insurance • Employee assistance program • Supplemental pet insurance • Company-paid life and AD&D insurance • Voluntary supplemental life and AD&D coverage • Paid holidays • Paid time off • Travel assistance / global travel support • Incentive Pay: Bonus eligibility – 15%