Senior Principal Customer Strategist

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $35M Series F - Ping Identity on 2014-09

Cybersecurity • SaaS • Enterprise

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations. • Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions. • Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives. • Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Sales Engineering, Business Value, Marketing, Customer Success, etc.). • Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion. • Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity. • Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals. • Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy. • Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.

🎯 Requirements

• Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans • Results oriented with multiple years meeting or exceeding goals by rationalizing coverage models, compensation plans, and GTM motions of direct and matrixed delivery teams • Outstanding presentation and client-facing skills • High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members, particularly with C-level executives internally and externally

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)