Field Service Engineer – Southern Ireland, Cork and surrounding areas

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Pitney Bowes

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1920

☁️ SaaS

🏢 Enterprise

🚗 Transport

SaaS • Enterprise • Transport

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide, including more than 90 percent of the Fortune 500. It caters to a range of clients from small businesses to large enterprises and government entities, helping them reduce the complexity of sending mail and parcels. Pitney Bowes combines cutting-edge technical solutions with client services, engineering, finance, and warehouse operations to offer comprehensive support and innovation in digital commerce.

📋 Description

• Perform on‑site installation, maintenance, and repair of company equipment across the south of ROI, surrounding regions, and Northern Ireland. • Diagnose technical issues efficiently, carrying out corrective actions to restore equipment performance and minimise customer downtime. • Deliver a high quality customer experience, acting as the primary technical representative and maintaining strong professional relationships. • Identify and promote service opportunities, including upgrades, replacement parts, and revenue‑generating activities aligned with customer needs. • Manage daily schedules and travel plans independently, ensuring timely arrival to customer sites and effective use of working hours. • Maintain accurate service documentation, including job reports, parts usage, and follow‑up actions within company systems. • Ensure compliance with safety standards, company procedures, and customer site requirements at all times. • Collaborate with internal teams, providing feedback on recurring issues, product performance, and customer insights. • Support continuous improvement, contributing ideas to enhance service efficiency, customer satisfaction, and operational performance. • Maintain company tools, equipment, and vehicle to a high standard, ensuring readiness for daily field operations.

🎯 Requirements

• Proven experience in a field service, maintenance, or technical support role, ideally working with electro‑mechanical or similar equipment. • Strong diagnostic and problem‑solving skills, with the ability to identify faults quickly and implement effective solutions. • Technical proficiency in mechanical, electrical, or electronic systems, supported by a relevant qualification: Hold or be willing to obtain A+/N+ accreditation within the first 12 months of contract • Excellent communication and customer‑facing skills, with the ability to explain technical issues clearly and professionally. • Commercial awareness, with the confidence to identify service opportunities and contribute to revenue growth. • Ability to work independently, manage time effectively, and prioritise tasks across multiple customer sites. • Full, clean driving license, with the willingness to travel across southern Ireland, surrounding areas, and into Northern Ireland when required. • Strong organisational skills, including accurate completion of service reports, documentation, and parts usage records. • Comfortable working in varied environments, including customer facilities, workshops, and field locations. • Commitment to safety, following company procedures and site-specific requirements at all times. • Embrace technology, to enable greater efficiencies within the role. • Able work independently, with minimal supervision.

🏖️ Benefits

• 25 days holiday, increasing to 30 days with length of service, plus bank holidays • Mobile Role across Southern Ireland, and occasionally into Northern Ireland. • Compensation – Base salary of €38,500 per annum, car allowance of €6,500 per year or company car, additional earnings through commission - potential to earn €1,000 per month commission (on target, not guaranteed) • Pension scheme with employer match contribution up to 6% of basic salary (individuals must contribute a minimum of 1.75% to the scheme) • 3 x basic salary life insurance scheme • Employee Assistance Programme • Employee Discount Scheme - Access deals for travel, restaurants and shopping