Field Installation Technician

🔥 8 minutes ago

🏛️ District of Columbia, Maryland, +1 more states – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Planar

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

📱 Media

📡 Telecommunications

Hardware • Media • Telecommunications

Planar is a global leader in visualization technology, offering best-in-class display solutions for demanding environments. The company provides a comprehensive array of digital display products including LED and LCD video walls, large format LCD displays, and desktop monitors. Planar's portfolio features advanced technology solutions such as the Planar® DirectLight® Ultra Series and the Planar® CarbonLight™ CLI Series, tailored for various applications including virtual production, digital signage, and control rooms. Renowned for innovation, Planar also offers the Planar WallDirector™ Cloud for remote display management and control. Serving a wide range of markets including education, government, healthcare, and entertainment, Planar is committed to delivering superior image performance and reliability.

📋 Description

• **What You'll Do: ** • - Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team • - Maintain and service installed products at customer locations • - Provide installation, setup and teardown of product for demos and trade shows • - Report and escalate product issues and resolution to appropriate personnel • - Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem • - Provide training and certification to integrators on site when appropriate conditions apply. • - Provide accurate notes and documentation on completed projects • - Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email • - Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions • - Ability to maintain acceptable standards of office conduct • - Ability to come to work demonstrating timely and regular attendance • - Ability to handle stress effectively • - Ability to learn on the job in a fast-paced environment

🎯 Requirements

• **What You'll Need: ** • - Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential • - Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner • - Ability to communicate effectively in writing to provide documentation on completed installations • - Understanding of order process, escalation process, and ability to provide feedback to Project Manager • - Ability to effectively maintain professional appearance and demeanor in a variety of work environments • - Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner • - Comfortable using standard hand tools • - Basic understanding of electronics, connectivity concepts • - General knowledge of HVAC and Power requirements • - Knowledge of various A/V cables including but not limited to HDMI and CAT 6 • - Understanding of wiring schematics, measurements and system drawings. • - Must be able to read Visio and / or CAD drawings • - Ability to create Visio or CAD line drawings is desired • - 3rd party Control knowledge (Creston, AMX etc) is desired • - System integration experience is desired • - Government Clearance desired • - Comfortable working on a ladder for extended periods of time • - Ability to use Microsoft Office Suite • - Knowledge of the order process, escalation process, and providing project feedback to the Product Management team • - Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential • - Ability to actively participate in team development and team-oriented processes. • - Physical ability to use computer hardware/software required. • - Must be able to pass a 5 panel drug screen at any time base on client onsite requirement.

🏖️ Benefits

• **All benefits start on first day of employment!** • - 75% employer-paid medical for employee. Family coverage also included. • - 100% employer paid dental, and vision for employee and dependents • - 100% employer paid long-term, short-term disability, and life insurance policy • - 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately. • - 10 paid holidays • - Starting at 15 days paid PTO (inclusive of sick and vacation time) annually • - Employee Assistance Program (EAP) • - Flexible Spending Account (FSA)