Planet Home Lending, LLC
1001 - 5000 employees
Founded 2007
💸 Finance
🏦 Banking
👥 B2C
💰 $475M Debt financing on 2025-01
Finance • Banking • B2C
Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals.
Customer Service Representative
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🔥 0 minutes ago
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Planet Home Lending, LLC
1001 - 5000 employees
Founded 2007
💸 Finance
🏦 Banking
👥 B2C
💰 $475M Debt financing on 2025-01
Finance • Banking • B2C
Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals.
📋 Description
• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. • Researches customer issues and works towards resolution when needed. • Updates servicing system with relevant notes/comments. • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. • Completes follow-up tasks to ensure customer satisfaction and resolution. • Miscellaneous duties as assigned.
🎯 Requirements
• High school diploma or equivalent required • General call center experience preferred • Experience with loan servicing a plus • Strong customer service skills • Ability to problem-solving • Ability to work in a fast-paced environment • Ability to multi-task and manage time effectively • Experience working with Microsoft Windows applications
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