Customer Success, Mid-Level

🕒 March 23

🇧🇷 Brazil – Remote

💵 R$0 - R$5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Planeta Kids Eventos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🏨 Hospitality

🍽️ Food & Beverage

📣 Marketing

Hospitality • Food & Beverage • Marketing

Planeta Kids Eventos is a São Paulo-based chain of children's party buffets that creates themed, full-service celebrations for families and corporate clients. With multiple units across the city, they offer personalized décor, supervised play areas with toys and attractions, catering tailored for children and adults, modern AV and entertainment equipment, and dedicated event staff. The company emphasizes turnkey event planning, memorable experiential design, and franchise growth, positioning itself as a market-leading provider of children's parties and related events.

📋 Description

• Monitor deliverables and results for each client. • Collect data, create reports, and present results to clients. • Review and approve internal materials before they are sent to clients. • Build and maintain client relationships while serving as the primary point of contact. • Collaborate on defining the scope of contract renewals. • Develop and monitor client activity schedules. • Collaborate on finalizing and evaluating the team’s quarterly goals. • Identify cross-sell and upsell opportunities. • Keep files and documentation up to date in SharePoint. • Organize team activities and processes in the management system. • Participate in setup, kickoff, biweekly, and department meetings. • Participate in performance review meetings and lead squad feedback meetings with HR support. • Lead meetings for the various phases of client projects. • Suggest improvements to OUTMarketing’s processes. • Conduct daily stand-up meetings. • Prepare weekly, monthly, and quarterly productivity reports. • Track activity goals and OKRs. • Use 3CX for customer service. • Check and respond to messages in Tallos WhatsApp.

🎯 Requirements

• Bachelor’s degree in Marketing or a related field. • Knowledge of Agile methodologies. • Practical knowledge of CRM (Customer Relationship Management) tools. • Intermediate knowledge of marketing automation tools (RD Station, HubSpot). • Intermediate knowledge of Google tools (Analytics, Data Studio, Ads). • Intermediate knowledge of Inbound Marketing, including funnels, workflows, conversion strategies, and email marketing. • Experience with project management tools (Asana, Ekyte, Trello, Studio, Jira). • Experience with CRM systems. • HubSpot Marketing, RD Station, Google Ads and Analytics, RD Station Inbound Marketing, RD Station CRM, and WhatsApp Conversations – RD Tallos certifications are desirable.

🏖️ Benefits

• Home office allowance • Meal voucher