Transcription Project Manager

🕒 May 8

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Planet Depos

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

Legal Tech • B2B

Planet Depos is a premier court reporting and litigation technology company, providing services across the globe. Specializing in real-time court reporting, legal videography, and remote proceedings, Planet Depos leverages advanced AI tools to deliver secure and efficient litigation support. With a large network of certified court reporters and comprehensive technology solutions, they serve legal professionals in over 55 countries, offering transcription, translation, and interpretation services. Planet Depos is praised for their professionalism, reliability, and innovative technology, ensuring that legal proceedings are conducted smoothly and effectively anywhere in the world.

📋 Description

• Receive and track audio and files from digital reporters • Assign, coordinate, and track transcription assignments with resources and vendors • Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests • Provide feedback on digital reporter job submissions • Monitor department inbox to promptly respond to client questions and other requests • Field transcription-related phone calls and emails • Maintain and update shared transcription calendars with deadlines • Coordinate deliverables with production department • Guide clients through the client-provided audio transcription request process, including providing cost estimates • Enter job notes in Reporter Base • Perform transcription duties as needed • Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology • Other duties as assigned

🎯 Requirements

• Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. • Transcription experience preferred. • Must have superb written and verbal communication skills and experience with Microsoft Office products. • Strong attention to detail and excellent customer service skills. • Analytical and problem-solving skills, decision-making skills and good judgment. • Must be able to work in a professional and confidential environment.

🏖️ Benefits

• Medical • Dental • Vision • Voluntary Term Life Insurance • Voluntary Long Term Disability • PTO • Paid Holidays • 401(k) • Employee Assistance Program (EAP)