Director of Business Operations, Marketplace Analytics

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🕒 March 20

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PlanHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🏪 Marketplace

💰 Private Equity Round on 2020-10

Construction • SaaS • Marketplace

PlanHub is a leading preconstruction platform designed for the construction industry, connecting general contractors, subcontractors, and suppliers. It provides a suite of tools for project management, bid management, takeoff and estimation, and relationship management, enabling construction professionals to streamline their operations and win more bids. With a growing network of over 500,000 professionals, PlanHub simplifies the bidding process and facilitates better connections and opportunities.

📋 Description

• Define and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetization. • Develop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segments. • Analyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunities. • Diagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidity. • Translate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisions. • Support recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectives. • Partner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planning. • Evaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are needed.

🎯 Requirements

• 8–12+ years of experience in business operations, strategy, analytics, consulting, or a related role in a technology, SaaS, marketplace, or data-driven business. • Experience analyzing complex datasets and translating findings into clear insights and recommendations for senior leadership. • Strong understanding of marketplace dynamics, including supply and demand balance, liquidity, engagement, and retention metrics. • Demonstrated ability to build measurement frameworks, dashboards, and performance scorecards that support business decision-making. • Experience working cross-functionally with product, sales, marketing, and customer-facing teams. • Strong analytical and problem-solving skills, with proficiency in tools such as SQL, BI platforms (e.g., Tableau, Looker, Power BI), or similar analytics tools. • Excellent communication skills with the ability to clearly present complex analysis to both technical and non-technical stakeholders. • Bachelor’s degree in business, economics, analytics, engineering, or a related field; MBA or advanced degree is a plus. • Experience in construction technology, commercial construction, or vertical SaaS. • Familiarity with General Contractor workflows, preconstruction, bidding, and subcontractor sourcing. • Experience analyzing geographically segmented markets (CBSAs, MSAs, territories). • Advanced proficiency with BI tools and SQL.

🏖️ Benefits

• Remote friendly • Open time-off policy • 401(k) plan with a company match