Technical Support Specialist

🕒 January 16

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Playson

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🎮 Gaming

Gaming

Playson is a leading supplier of online slot games, providing digital entertainment to various jurisdictions worldwide. They are licensed and regulated in numerous countries, including the UK, Italy, and Sweden. Playson offers a wide range of popular slot games like 'Buffalo Power: Hold and Win' and 'Legend of Cleopatra Megaways™', along with promotional tools designed to increase player engagement. Their commitment to compliance and socially responsible gambling is evident through their certifications and licenses. Additionally, Playson strives to enhance player experiences with innovative promotional tools such as Reel of Fortune and Free Spins, aiming to attract new players and boost retention.

📋 Description

• Responsible for a full customer support service of our current partner's integrations • Understand and analyse issues, be able to find appropriate solutions • Integration protocol testing • Second-level customer support • Delivering excellent customer service with 5 shifts a week

🎯 Requirements

• Hands-on software development experience with Java, C#, Node.js, or TypeScript • Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana) • A proactive, client-focused attitude and strong work ethic • Strong problem-solving and troubleshooting skills • Effective communication skills, both written and verbal • At least Upper-Intermediate English (written and spoken) • Eagerness to learn quickly and grow technically • Working knowledge of XML and JSON • Basic experience with Git and version control workflows • Understanding of API protocols (e.g., REST) • Awareness of the software development lifecycle (SDLC) • Familiarity with the iGaming industry (beneficial) • Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes (beneficial) • Experience using Jira and the Atlassian stack (beneficial) • Basic understanding of QA processes and test environments (beneficial) • Previous experience in a technical support, DevOps, or site reliability role (beneficial) • Practical experience with monitoring systems (beneficial) • Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills (beneficial)

🏖️ Benefits

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews • Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system • Flexible Schedule: We offer a flexible work schedule to accommodate your needs • Remote Work Option: Choose to work remotely, providing greater flexibility and comfort • Medical Insurance: Receive comprehensive medical insurance for both you and a significant other • Financial Support for Life Events: We provide financial support during special life events • Unlimited Paid Vacation: Enjoy unlimited paid vacation leave • Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary • Professional Development: Get reimbursement for professional courses for your development