Head of Customer Success

October 23

Apply Now

Receive Emails with Similar Jobs

PlaytestCloud

WebsiteLinkedInAll Job Openings

Gaming • B2B • SaaS

PlaytestCloud is a platform designed to facilitate playtesting and research throughout all phases of game development. It offers a comprehensive Player Insights Platform™ that enables gaming studios to conduct various types of playtests, including single session, multi-session, and longitudinal playtests. With a global player panel of 1. 5 million players, PlaytestCloud allows studios to target specific demographics and receive AI-powered analysis of player feedback. The platform supports both PC and mobile game testing, providing automated analysis and easy sharing of insights. PlaytestCloud is particularly beneficial for indie game studios, offering tailored features and competitive pricing to enhance their player-centric development process.

11 - 50 employees

🎮 Gaming

🤝 B2B

☁️ SaaS

💰 Grant on 2012-10

📋 Description

• Lead and scale PlaytestCloud’s Customer Success team, overseeing a team of 4 and driving long-term client retention and growth. • Own the full customer journey, from onboarding to renewals, ensuring a seamless handover from Sales and exceptional client experience. • Act as a strategic partner to the CRO, influencing customer-centric growth strategies and improving Net Revenue Retention (NRR). • Develop frameworks and playbooks for enterprise and SMB customer engagement, balancing operational excellence with hands-on leadership. • Thrive in a collaborative, entrepreneurial environment within a 45-person company that values initiative, adaptability, and bias to action.

🎯 Requirements

• 3–5 years of experience leading or managing Customer Success teams within a B2B SaaS environment, ideally in a high-touch, global context. • Proven success with large-scale enterprise renewals and contracts of $500K+, alongside experience supporting SMB customers. • Skilled in building and optimizing post sales processes, including onboarding, retention, and upsell strategies that drive NRR growth. • Comfortable operating in a lean, fast-moving organization; ideally based in Berlin, but open to candidates across Europe. • Background in UX, UI, design, research, or gaming is a strong plus — or a demonstrable affinity for creative and user-experience–driven industries. • Passion for video games and familiarity with the gaming industry. • Considers themselves a strong advocate and user of AI.

🏖️ Benefits

• Remote-first work model: We offer the option to work up to 100% remotely. • Budgets for professional growth, language courses, conferences and team building. • 27 vacation days + additional time off on December 24th and 31st. • Seniority days (additional time off based on how long you've been with the company). • Budget to set up your home office in addition to your regular work equipment, including a MacBook. • Company culture that is open to trying new paths, where the best idea wins. • Quarterly team events, game sessions and other fun activities. • Pet-friendly office. • Birthday presents and anniversary charity donations to organizations of your choice. • Summer & winter celebrations that bring all employees together in Berlin, Germany. • Contribution to the occupational pension plan (bAV). • Contribution to company bikes (MeinDienstrad). • Net wage optimization (wherever possible and wanted). • Liberal policy around working from abroad (workations).