Business Applications Analyst – Customer Success and Support

Job not on LinkedIn

🔥 0 minutes ago

🌐 Portugal, United Kingdom, +5 more countries – Remote

🇵🇹 Portugal – Remote 🇬🇧 United Kingdom – Remote 🇩🇰 Denmark – Remote 🇪🇸 Spain – Remote 🇸🇪 Sweden – Remote 🇮🇳 India – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pleo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💳 Fintech

💰 $42.9M Debt Financing - Pleo on 2024-04

B2B • SaaS • Fintech

Pleo is a spend-management platform for businesses that provides company cards, automated expense management and configurable spend controls. Its product messaging highlights AI-powered reviews, card limits, approval flows and other tools to manage corporate spending for small, medium and enterprise customers. Pleo is delivered as software to help finance teams control, track and automate business expenses and card usage.

📋 Description

• Administer and support CX and CS tools including Vitally, HubSpot, Freshdesk, Freshchat, Freshcaller, Circle, and Rocketlane • Gather requirements and understand business use cases from Customer Experience and Customer Success stakeholders • Configure and deliver enhancements such as ticket routing, SLAs, macros, health scores, playbooks, and onboarding workflows • Resolve bugs and incidents quickly • Work with engineers when custom code or integration work is required • Write functional specifications, process flows, and user stories • Run and document user acceptance testing and support peer reviews • Manage request queues and simple projects, track progress, and provide stakeholder updates • Raise and track vendor support tickets, follow up on SLAs, and escalate recurring problems • Train CX and CS colleagues on tools and processes and maintain documentation

🎯 Requirements

• 3–5 years in business applications, systems administration, or a CX/CS operations role with a strong systems focus • Hands-on administration experience with at least one support or customer success platform, such as Freshworks, Zendesk, HubSpot Service Hub, Gainsight, or Vitally • Working knowledge of support and customer success operations, including ticket lifecycles, SLAs, escalations, onboarding, health scoring, and renewals • Comfort with data, including properties, fields, reports, and dashboards • Clear written and spoken English • Nice to have: experience with CRM integrations or data flows between support tools and a CRM • Nice to have: exposure to AI agents or support automation, such as chatbots and ticket deflection • Nice to have: relevant certifications in HubSpot, Freshworks, or a customer success platform • Nice to have: experience in a SaaS or fintech company

🏖️ Benefits

• Your own Pleo card • Catered lunches or a lunch allowance based on your local office • Comprehensive private healthcare, with coverage options including Vitality, Alan or Médis depending on location • 25 days of annual leave plus public holidays • Hybrid and fully remote working options • Free mental health and well-being support through MyndUp • Paid parental leave

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