Strategic Customer Success Manager, Healthcare – Medical Devices

🔥 12 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Syndigo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Syndigo is a leading cloud-native company specialized in content and data lifecycle management solutions. The company focuses on providing a comprehensive platform for Master Data Management (MDM), Product Information Management (PIM), and Digital Asset Management (DAM) to help organizations manage data efficiently and optimize their product content. Syndigo serves a wide range of industries including retail, automotive, healthcare, and more, supporting enterprises to enhance customer engagement and streamline operations. With more than 14,000 clients globally, Syndigo aims to deliver exceptional experiences by integrating analytics throughout the product lifecycle, ensuring the highest quality of data governance, content delivery, and feedback optimization.

📋 Description

• Own the post-sale relationship and end-to-end success of approximately 8–12 strategic healthcare and medical device enterprise customers • Establish, document, and track customer goals, success metrics, ROI realization plans, and business outcomes • Lead recurring executive-level conversations and structured performance reviews, including QBRs • Help customers navigate FDA UDI and GUDID requirements and align Syndigo solutions with compliance needs • Build and maintain relationships with Director, VP, and C-level stakeholders • Serve as primary point of contact and escalation owner for assigned accounts • Drive product adoption, identify barriers and risks, and execute mitigation and success plans in ChurnZero • Collaborate with Commercial Sales and CSM Leadership to support renewals • Identify expansion opportunities and partner with Account Executives on upsell and cross-sell initiatives • Develop customer advocates and secure referrals, testimonials, and event speakers • Represent the customer internally and translate regulatory needs into product feedback and requirements • Coordinate internal resources and collaborate with Product, Support, Services, clients, and internal teams to improve and develop products and services • Participate in pilots and identify workflow and product improvements

🎯 Requirements

• Experience in the healthcare or medical device industry strongly preferred • Familiarity with FDA regulations and medical device data standards, including UDI/GUDID, GS1, and GDSN, is a plus • Understanding of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems, is a plus • 4+ years of experience in a customer-facing role with demonstrated success in client relationship management • Experience managing a book of business in the $4–$6M ARR range • High degree of comfort with technology, particularly databases and syndicated data • Strong presentation skills with the ability to communicate value and insights to professional and executive audiences • Ability to work independently and make decisions across a wide range of complexities • Proven ability to troubleshoot and resolve customer challenges • Demonstrated success working with both large, complex enterprises and mid-sized organizations

🏖️ Benefits

• Diversity, Equity & Inclusion commitment • GDPR/CCPA data privacy and applicant data deletion/export requests