Customer Success Manager, Mid-Market, Italian Speaking

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TeamViewer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Series unknown on 2009-02

SaaS • B2B • Enterprise

TeamViewer is a software company that provides secure, cloud-based remote access, remote support, and digital employee experience (DEX) tools for IT teams and enterprises. Its platform combines remote control, endpoint monitoring and management, automated remediation, and augmented reality workflows for frontline operations — with integrations into systems like Microsoft Intune, ServiceNow, and Salesforce. TeamViewer targets businesses of all sizes with specialized enterprise offerings (Tensor, DEX, Frontline), emphasizing security, compliance, and scalable device management.

📋 Description

• Act as a trusted advisor to a portfolio of mid-sized customers, ensuring they achieve measurable business value from our solutions • Manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement • Build trusted relationships with key stakeholders and act as the primary post-sales contact • Drive structured engagement through regular touchpoints, lifecycle outreach, and business reviews • Ensure successful onboarding and enablement of customers • Drive product adoption and help customers maximize the value of TeamViewer solutions • Guide customers in translating use cases into measurable business outcomes • Monitor customer health, engagement, and usage metrics to proactively identify risks • Identify upsell and cross-sell opportunities within your portfolio • Act as the voice of the customer internally by sharing insights with Product, Marketing, and Engineering

🎯 Requirements

• 2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role (preferably in SaaS/software) • Fluency in both English and Italian • Proven ability to manage multiple customers simultaneously in a structured and scalable way • Strong communication, presentation, and stakeholder management skills • Ability to understand technical concepts and translate them into customer value • Comfortable using CRM and customer success tools • Experience in driving customer adoption, retention, and satisfaction • Highly organized with strong prioritization and problem-solving capabilities • Data-driven mindset with experience analyzing customer health and usage metrics • Experience working cross-functionally in an international environment

🏖️ Benefits

• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews • Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer • Public transport friendly offices • Option to lease an e-bike (Germany only) • Special terms for local gyms • Access to Corporate Benefits platform with many discounts • Regular Team events and company-wide celebrations • Open door policy , no dress code rules, frequent all Hands and Leadership Lunches • Hybrid and Flexible work time with up to 50% home office • Work From Abroad Program allowing up to 40 days of work outside your contracting country