Customer Success Specialist

🔥 14 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crystal Intelligence

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📦 Logistics

💰 Seed Round on 2020-04

Consulting • Legal • Logistics

Crystal Intelligence is a company specializing in blockchain analytics and intelligence solutions focused on combating cryptocurrency crime and ensuring compliance. It offers products like Crystal Expert, which are designed for cryptocurrency investigators and compliance teams to monitor transactions and detect fraudulent or illicit activities. The company provides extensive services, including investigative support, training and certification, and advisory for regulatory compliance in the crypto space. Crystal Intelligence supports governments, financial institutions, law enforcement, and regulators with advanced on-chain and off-chain intelligence, helping them to understand and manage risks associated with digital assets and decentralized finance. The company is also involved in publishing insights and reports on crypto crimes and regulatory updates.

📋 Description

• Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion • Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction • Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements • Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication • Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them • Monitor client engagement metrics and proactively address signs of churn risk • Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices • Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships • Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot)

🎯 Requirements

• English language proficiency is essential; fluency in other languages is a strong plus • 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology • Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC) • Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly • Proactive, organised, and data-driven approach to managing a portfolio of accounts • Comfortable working in a remote-first, fast-paced environment • Nice to have: Experience working with or for crypto exchanges, financial regulators, or banks • Nice to have: Knowledge of regional regulatory frameworks • Nice to have: Experience using HubSpot CRM