Customer Success Manager

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🔥 54 minutes ago

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Easygenerator

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Easygenerator is a cloud‑based e‑learning authoring platform that enables anyone in an organization to create, localize, and publish company-specific training at scale. It includes AI-assisted course creation, one‑click localization across many languages, LMS/LXP integrations (SCORM/xAPI), and enterprise-grade security and compliance features. Typical use cases include onboarding, compliance, sales, product and health & safety training for distributed and global teams.

📋 Description

• Own and manage a portfolio of accounts to ensure customer satisfaction, retention, and growth • Build and sustain relationships with key stakeholders as a trusted advisor • Assess account health scores and proactively improve them • Identify account risks and lead mitigation plans with customer stakeholders • Lead regular check-ins, Quarterly Business Reviews, and strategic customer discussions • Develop and execute customer success plans tailored to objectives • Support retention and identify expansion and upsell opportunities • Represent the customer internally and provide feedback to Product to influence roadmap decisions

🎯 Requirements

• Bachelor's degree or higher • 2–3 years of Customer Success or key account management experience • Excellent written and spoken English • Ability to communicate clearly and lead conversations while knowing when to listen • Commercial mindset and passion for negotiating strong outcomes • Customer-oriented approach and ability to identify underlying customer needs • Passion for HR tech and familiarity with current trends in the space is a nice-to-have