Senior Product Manager – AI Experience

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Define the future AI experience • Own the strategy, roadmap and execution for Pliant Assistant and AI-powered experiences across Pliant. • Define how customers interact with AI to understand, manage and automate financial workflows. • Move beyond dashboards and reports towards products that help customers make decisions and take action. • Design AI-native workflows that reduce manual work while keeping users in control. • Build products customers trust • Design AI experiences that don't feel like black boxes. Create interaction patterns that help users understand why the AI made a recommendation, review and correct AI output, teach the system over time, confidently delegate repetitive work, and know when to trust automation and when to stay in control. • Think beyond the interface • Partner closely with Engineering and Data to define how AI products work behind the scenes. You won't build models yourself, but you should comfortably reason about topics like: model selection, retrieval and context, deterministic rules vs LLMs, evaluation, observability, prompt management, customer data isolation, latency, cost and quality trade-offs, human-in-the-loop workflows, guardrails and safety. • Build reusable AI capabilities • Define reusable AI interaction patterns that product teams can build upon. • Help teams decide where AI genuinely creates customer value—and where it doesn't. • Establish best practices for trustworthy AI experiences across the company.

🎯 Requirements

• 5+ years of Product Management experience, ideally in B2B SaaS, fintech, developer tools, AI products, workflow automation or data-heavy platforms. • Strong product judgement and the ability to distinguish between exciting technology and valuable customer outcomes. • Experience building complex products involving data, APIs, workflows or backend-heavy systems. • Comfort operating in ambiguous problem spaces and turning them into clear product direction. • Strong AI product intuition • Technical fluency • Builder mentality

🏖️ Benefits

• Competitive compensation and benefits • Flexible work setup (remote, hybrid or from one of our European offices) • Close collaboration with exceptional engineers, designers and product leaders • Flat hierarchies, fast decision-making and high autonomy