Community Moderator

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🕒 March 27

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Plutus

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

₿ Crypto

Fintech • Crypto

Plutus is a fintech company that offers a unique debit card and banking app designed for rewarding everyday spending. Users can earn between 3-9% back in Pluton, the company's native cryptocurrency rewards token, through purchases at millions of merchants. Plutus also provides users with additional savings through perks with over 50 popular brands such as Netflix, Amazon, and McDonald's. Positioned as a smarter alternative to traditional banking, Plutus emphasizes user ownership by allowing rewards to be managed through personal wallets.

📋 Description

• Actively monitor and engage with users across our social media platforms, forums, and other community channels. • Ensure that all community interactions adhere to our established guidelines and policies. • Encourage positive and constructive discussions within the community. • Respond to user inquiries and provide assistance with their issues, escalating to relevant departments when necessary. • Assist in creating and curating content to keep the community engaged and informed. • Gather user feedback and insights to help improve our products and services. • Help plan and execute community events, webinars, and other activities to foster engagement and loyalty. • Produce regular reports on community activity, user feedback, and overall sentiment. • Host engaging AMAs on X (Twitter) and Discord, fostering constructive conversations that captivate and inform our audience.

🎯 Requirements

• Previous experience as a community moderator, customer support specialist, or similar role. • Excellent verbal and written communication skills. • Strong problem-solving skills and the ability to mediate conflicts effectively. • Familiarity with social media platforms, online forums, and community management tools. • Interest and knowledge in blockchain technology, cryptocurrencies, and fintech. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Ability to work collaboratively with different teams to ensure the community's needs are met.

🏖️ Benefits

• Remote Work: Enjoy the flexibility of working remotely with a dynamic and innovative team. • Professional Growth: Opportunities for professional development and career advancement. • Inclusive Environment: Be part of an inclusive work environment that values diverse perspectives and backgrounds.