Client Service Representative – Inbound Phones

Job not on LinkedIn

November 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

PMBC LLC

WebsiteLinkedInAll Job Openings

The financial strength of your practice is directly correlated to timely billing and account reimbursements. We will provide you with comprehensive medical billing and receivable management services that are guaranteed to increase your practice’s profitability.

11 - 50 employees

📋 Description

• Efficiently and effectively manages a high volume of inbound calls • Identifies patient urgency and routes patient requests to appropriate staff • Participate in managing ACD group voicemail and delivers messages to appropriate party in a timely fashion • Completes outbound call backs • Responds to patient records requests • Informs patients on what to expect during their appointments and provides basic education on company services • Receive and respond to patient calls or chats guiding the patient through web-based software to therapeutic outcomes • Ensure all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. • Explain copays and insurance coverage to patients as necessary and takes payments by phone • Review patient records and files for accuracy and for compliance with BetterNight’s policy and procedures • Acts as a resource (identify problems and provide solutions, implementing procedures as needed) for respiratory and all other equipment (indications, operation, maintenance, etc.) • Take calls per the required On-Call schedule, including answering any message within 30 minutes • Assist in facilitating non-contracted Patient return of devices i.e. contacting patient and scheduling • With guidance from leadership, become proficient in explaining patient diagnosis and provide general information on services and products • Creates orders as necessary • Explain financial information as necessary • Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times • Serves as a liaison between patient and other members of the healthcare team, as required • Assist with scheduling as needed

🎯 Requirements

• Previous experience in a remote, busy call center within the DME or healthcare space is preferred • Ability to handle a large volume of calls and solve patient issues quickly and efficiently • Strong oral and written communication and problem-solving skills is required • Strong commitment to patient care, customer service, friendly, helpful and caring nature is required • Ability to de-escalate situations over the phone • HS diploma or equivalent required • 6 months to 2 years experience in customer service, administration or reception required • Experience in Healthcare industry preferred • Bilingual/Spanish preferred • Must be able to work standard business hours in Pacific Standard Time Zone (California time).

🏖️ Benefits

• Medical • Dental • Vision • 401k • Sick • Holiday & Vacation time off