Call Center Operator, Part Time

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October 10

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Professional Management Enterprises (PME)

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PME is a Minority and Service Disabled Veteran Owned Business founded in 2006, that is a highly valued teaming partner in multiple states to large corporations such as Humana, KPMG, Ernst and Young, Anthem, and HP to name a few. Additionally, we provide services in the areas of healthcare, IT, and professional services to Department of Defense and other Federal Government clients. We also are highly engaged in state work in our home state of Indiana, as well as multiple other states nationwide. We successfully leverage our abilities in Healthcare, Managed Care, IT, and Human Capital Services with our flexibility and robust performance.

51 - 200 employees

📋 Description

• Answer and direct incoming calls in a timely and professional manner. • Help ensure calls are routed to the correct department or representative to maintain smooth daily operations. • Confirm each caller’s identity using approved verification steps before discussing any information. • Record the details and schedule a follow-up for non-urgent requests. • Transfer the caller immediately for urgent or same-day requests. • Direct the caller to the correct team for real-time ride updates on 'Where’s My Ride' inquiries. • Forward routing questions for recurring appointments to the routing department for assistance. • Accurately record all call details and outcomes in the system. • Maintain confidentiality and follow all privacy and compliance standards at all times.

🎯 Requirements

• Strong communication and active listening skills. • Ability to follow structured workflows and policies with precision. • Reliable, high-speed internet connection. • Quiet, distraction-free workspace suitable for handling calls remotely. • Previous call center or healthcare-related experience preferred but not required.