Operations Manager

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

PNC is a diversified financial services firm that operates as a bank and offers career opportunities, benefits, and an inclusive workplace. The provided text emphasizes PNC's culture, hiring process, student programs, and legal/EEO disclosures. PNC appears to be The PNC Financial Services Group, Inc. , a major U. S. bank providing consumer and corporate banking services.

📋 Description

• Participates in the development of the operations strategy • Executes operating plan and communicates strategy to operations team • Responsible for two or more functions across one or more sites, or may manage a complex product, function or location • Manages managers, supervisors and/or individual contributors • May participate in industry forums • Manages and is responsible for achieving desired business results • Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support • Reviews and provides oversight on end to end processes of varying risk and financial value • Interacts with customers and/or third parties to drive business results and resolve escalated issues • Provides coaching and development to team members, supervisors and/or managers • Leads staff meetings, communicates the strategic direction and translates into tactical operating plans • Provides consultation and advice to service partners and customers • Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects • Develops, reviews and/or approves standard operating procedures as appropriate • Recommends and/or drives policy improvements • Oversees and/or owns the control framework for unit(s) of responsibility • Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management • Manages and is accountable for risk mitigation and business resiliency activities and/or strategies

🎯 Requirements

• Roles at this level typically require a university / college degree • 3+ years of industry-relevant experience • An operations or production environment position typically requires 2 years of previous managerial experience • A comparable combination of education, job specific certification(s), and experience (including military service) may be considered

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year • between 15 to 25 vacation days each year