Operations Production Support Specialist – Special Loan Servicing

17 hours ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

+1 more states

🏈 Alabama – Remote 🌪️ Kansas – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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PNC

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Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

📋 Description

• Support a critical operational support service, process, capability or initiative within an operational unit and ensure performance and/or risk indicators are met. • Establish and monitor process performance measurements and business impact. • Prepare performance statistics and reports for internal stakeholders and senior management. • Monitor the production workflow and assist team members with escalated process issues. • Independently identify and resolve exceptions and serve as a point of escalation. • Monitor effectiveness and efficiency of production and/or processes. • Determine and/or drive change and improvement efforts in production and/or processes. • Ensure the business adheres to policies, procedures and regulatory standards. • Independently resolve compliance issues and drive risk mitigation activities.

🎯 Requirements

• BS in Business, Finance, Real Estate or a related field and or equivalent experience. • 2+ years of related commercial loan servicing experience preferred. • Strong interpersonal skills and collaboration skills with a focus on customer service. • Ability to efficiently utilize commercial loan processing systems. • Ability to multi-task and work independently in a fast-paced work environment. • Experience with PNC Commercial Real Estate Loan Processing Systems is a plus.

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 8 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level and years of service