Pocket Worlds
51 - 200 employees
We build worlds. Pocket Worlds is a metaverse company that focuses on the power of play and creativity to connect people. We build deep, rich worlds that are social by design and last for decades.
Trust and Safety Associate
Job not on LinkedIn
🔥 8 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Pocket Worlds
51 - 200 employees
We build worlds. Pocket Worlds is a metaverse company that focuses on the power of play and creativity to connect people. We build deep, rich worlds that are social by design and last for decades.
📋 Description
• Monitor our player report system and resolve player reports. These reports may contain extremely sensitive content, including CSAM. • Report violative content to NCMEC. • Use CRM tools to respond to and resolve player reports. • Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies. • Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them. • Interact directly with players via our dedicated channels to help resolve reports. • Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.
🎯 Requirements
• 2+ years of experience in content moderation. • A college degree. • Fluency in both English and Portuguese. Additional languages are a plus. • Experience working with technical systems such as CRMs, moderation systems, and admin panels. • Interest in mobile gaming. • Experience working and communicating in a fully remote environment. • Availability to work both day and night shifts. • Comfort navigating challenges in a fast-paced, constantly evolving environment without compromising work quality.
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