Implementation Specialist

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August 19

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PocketHealth

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Healthcare Insurance • SaaS

PocketHealth is a company that provides a service for patients to easily access, manage, and share their medical imaging records. Trusted by over 1,500,000 patients, PocketHealth offers lifetime storage and the ability to access records from over 800 hospitals and clinics. Their platform empowers individuals by giving them control over their healthcare journey, allowing them to better understand their health diagnoses and make informed decisions. The service is designed to be intuitive and accessible on any device, catering to multiple users such as doctors and specialists, thereby improving the coordination of care.

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Customer Training & Enablement: Deliver clear, engaging, and role-specific training sessions for technologists, IT teams, and administrative staff. • Project Management & Onboarding Coordination: Serve as the primary point of contact for customers throughout their onboarding journey. Develop and manage onboarding project plans, timelines, and milestones to ensure smooth and timely go-lives. Coordinate with internal stakeholders to remove blockers and align on customer needs. Proactively communicate project status, risks, and updates to both customers and internal teams. • Customer Success Partnership: Ensure a smooth handoff from onboarding to long-term Customer Success Managers. Identify early adoption risks and escalate concerns appropriately. Provide feedback from customer interactions to help improve onboarding and product usability. • Required Qualifications: 2–5 years of experience in customer onboarding, training, project coordination, or implementation 91338c— preferably in healthcare, medical imaging, or SaaS. • Strong presentation and facilitation skills, with experience leading customer-facing training sessions (virtual and/or in-person). • Proven ability to manage multiple projects or onboarding timelines simultaneously. • Exceptional communication and organizational skills. • Comfortable working with both clinical and non-clinical stakeholders. • Experience working with healthcare technology platforms or understanding of imaging workflows is a plus (but not required). • Nice To Have: Background in radiology operations, imaging center workflows, or healthcare IT. • Experience with tools like Zoom, Confluence, Jira, or a customer success platform. • Knowledge of PACS/RIS/EMR systems is helpful, but deep technical expertise is not required.

🎯 Requirements

• 2–5 years of experience in customer onboarding, training, project coordination, or implementation 91338c— preferably in healthcare, medical imaging, or SaaS. • Strong presentation and facilitation skills, with experience leading customer-facing training sessions (virtual and/or in-person). • Proven ability to manage multiple projects or onboarding timelines simultaneously. • Exceptional communication and organizational skills. • Comfortable working with both clinical and non-clinical stakeholders. • Experience working with healthcare technology platforms or understanding of imaging workflows is a plus (but not required).

🏖️ Benefits

• Working remotely • Competitive salaries and benefits (including stock options for every employee!) • Four weeks of paid time off • Unlimited paid wellness days • Extended mental health coverage • 16 weeks of parental leave top-up