Homecharge Operations Coordinator – 6m FTC

Job not on LinkedIn

🕒 3 days ago

🇬🇧 United Kingdom – Remote

💵 £26k - £29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Pod Point

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚡ Energy

🚗 Transport

☁️ SaaS

Energy • Transport • SaaS

Pod Point is one of the earliest providers of electric vehicle charging in the UK, established in 2009. The company believes that owning and driving an electric vehicle (EV) should be easy and accessible for everyone. Pod Point focuses on making electric car ownership convenient, while also committing to reducing carbon emissions and creating a sustainable future. The team is known for its collaborative and supportive culture, driven by values such as innovation, integrity, and community engagement.

📋 Description

• Plan & Schedule Charge point Installations - Responsible for planning and coordinating multiple domestic charge point installations across your designated region simultaneously. • Maintain customer satisfaction by delivering a positive customer experience - You’ll proactively communicate any changes with customers, offering reassurance and reliable timelines, helping uphold Pod’s reputation for Trust and exceptional customer care. • Efficiently respond to phone calls with Domestic Operation enquiries - Act as the first point of contact for all domestic operations calls, manage our phone lines by offering confidence and accuracy in every interaction, responding to installer and customer enquiries related to scheduling, progress or technical queries. • Build and maintain relationships with the installers in your area - Collaborate closely to maximise regional installation capacity, optimise route planning, and reduce travel times, ensuring teams work smarter, reflecting our Edge in operational efficiency and commitment to sustainable practices.

🎯 Requirements

• Experience balancing and prioritising multiple projects simultaneously. • Able to remain calm under pressure and make super quick decisions to solve any problems that may arise. • Technically minded and able to pick up electrical jargon and systems easily. • Great at building relationships with customers and internal stakeholders. • Comfortable working with numbers and data.

🏖️ Benefits

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform • Podpoint Charger • Discounted energy tariff (Pod Power or EDF Employee Programme) • Flexible hybrid working model • Work abroad for up to 20 days per year • Family & friend discount scheme • 25 days holiday (plus Bank Holidays) • Very generous parental and family leave • Pension scheme with a 4.5% matched contribution • Eyecare scheme • Life insurance covering up to 4x your annual salary • Virtual GP provided by HealthHero • Employee Assistance Program • Free Mortgage Advice • Discounted Gym Memberships • Cycle2Work Scheme