Call Center Clinical Nurse

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November 14

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Podimetrics

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Healthcare Insurance • Biotechnology • SaaS

Podimetrics is a healthcare company focused on preventing diabetic foot complications. It provides clinically-proven technologies and human-to-human support to prevent diabetic foot ulcers and amputations among patients with advanced diabetes. The company collaborates with healthcare providers, offering a SmartMat for home use that monitors foot temperature to detect early signs of inflammation, thereby facilitating rapid intervention. Podimetrics aims to reduce healthcare costs and improve patient mobility and quality of life through its innovative solutions.

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🧬 Biotechnology

☁️ SaaS

📋 Description

• Patient Outreach & Education: Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs. Conducts telephonic assessments based on care model to then evaluate findings that require intervention by a health care provider, identify continuing educational or coaching needs, and reinforce foot care best practices. Deploys a patient-centered approach that provides an exceptional patient experience. Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements. Accurately document patient findings, symptoms, and trends using Podimetrics systems and SOPs. Identify high-risk indicators and initiate appropriate clinical escalations to the provider or care team. • Workflow Execution: Efficiently manage assigned queues including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols. Complete all documentation within required timelines to maintain service-level standards. Maintain reliable remote connectivity and demonstrate the ability to troubleshoot basic technical issues independently to ensure uninterrupted workflow and patient support. • Cross-Team Collaboration: Communicate clearly with peers, leads, and managers to ensure continuity of care and seamless handoffs. Contribute insights during huddles or team meetings to support service excellence. • Quality & Performance Monitoring: Meet or exceed quality standards, productivity goals, and patient experience expectations. Participate in peer reviews, audits, and improvement initiatives. • Service Standards: Service Standards and Behaviors are the non-negotiable expectations for how we engage with patients, partners, and each other — across every interaction, every channel, every team. Service Standards are ‘The What’. What we commit to delivering regardless of channel, role, context, etc. Behaviors are ‘The How’. The playbook to bring service standards to life every day.

🎯 Requirements

• Licensure: Active and unrestricted Registered Nurse (RN) license in the state of residence. Compact license preferred. • Experience: Minimum of 2 years of clinical nursing experience; telehealth, home health, or remote monitoring preferred. • Ability to work 10AM - 6PM PST • Strong clinical judgment, phone etiquette, and documentation accuracy. • Comfortable navigating electronic health tools, workflows, and productivity platforms. • Self-directed with strong time management and adaptability in a remote work setting. • Preferred Qualifications: Experience working in chronic disease management (diabetes, CHF, wound care, etc.). Bilingual capabilities (Spanish or other languages) a plus. Familiarity with CMS quality metrics and telehealth compliance.

🏖️ Benefits

• Base Pay: 75k+ base salary commensurate with experience • Annual Bonus Opportunity • Equity Options • Flexible Paid Time Off (Guaranteed four weeks of PTO) • Paid Sick Leave (up to 40 hrs annually) • Fully Paid Parental Leave (12 weeks for birthing parents, 8 weeks for non-birthing parents) • Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums. • Health Savings Account with employer contribution • Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues. • 401k • Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident • Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance • Additional life insurance, critical illness, and accident coverage are available