Director of Dealership Success – AI

Job not on LinkedIn

🔥 17 hours ago

🏛️ District of Columbia, Illinois, +1 more states – Remote

🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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Podium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Podium is a comprehensive AI-driven platform designed to enhance business operations by driving lead conversions, marketing, and customer engagement. It provides solutions such as AI-powered chatbots, review management, text marketing, and scheduling to help businesses capture and convert leads efficiently. Podium's AI engages with potential customers, automates routine tasks, and manages communications across various platforms like Google, Facebook, SMS, and third-party websites. It is tailored for industries like automotive, retail, health & wellness, and home services, supporting businesses in transforming leads into repeat sales.

📋 Description

• Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories • Drive retention, adoption, expansion, and overall customer success across the dealership portfolio • Set clear performance expectations and hold the team accountable to results • Partner closely with internal teams to ensure a consistent and high-quality customer experience • Build trusted relationships with dealership leaders and executive stakeholders • Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively • Translate customer goals into action plans that create measurable value and business impact • Support team members in navigating complex customer situations, escalations, and renewal opportunities • Drive operational rigor across the team through planning, coaching, and execution • Travel regularly to support customers, field activity, and team development

🎯 Requirements

• 10+ years of relevant experience in customer success, account management, services, consulting, or a related field • Proven experience managing teams and delivering strong business results • Strong customer-facing communication and relationship-building skills • Technical aptitude and the ability to quickly learn new products, systems, and workflows • Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments • A genuine curiosity about AI and how it can improve customer outcomes • Comfort operating in ambiguity and solving problems without a perfect playbook • Strong leadership presence, grit, and a bias toward action • Ability to balance strategic thinking with hands-on execution • Demonstrated ability to influence, coach, and drive accountability across a team

🏖️ Benefits

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel