Member Service Advocate

🕒 May 26

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Point32Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

Point32Health is a leading nonprofit health and well-being organization that provides health coverage and services for individuals at all life stages. Through its family of companies, including Harvard Pilgrim Health Care and Tufts Health Plan, Point32Health offers a variety of health plans, programs, and services encompassing medical, pharmacy, wellness, and behavioral health. Point32Health is committed to health equity and has been recognized for its inclusive practices, earning distinctions in areas such as health equity, disability inclusion, and LGBTQ+ workplace inclusion. With a focus on innovative solutions and high-quality coverage, Point32Health strives to create a better healthcare experience for its members and communities.

📋 Description

• Handle inbound calls from members with professionalism and attentiveness • Support and advocate for members to ensure that they receive the care/support needed • Provide education and guidance to members about their Point32Health benefits and take ownership of each call • Assist members in understanding and accessing their benefits and educate members on how to use self service tools • Record call details and member interactions accurately maintaining HIPAA compliance • Work collaboratively with team members and departments to address complex issues

🎯 Requirements

• Associate degree or equivalent work experience • 0-2 years of relevant experience • Customer service experience in health care, call center or corporate office preferred • Knowledge of medical terminology • Prior experience training and working in a virtual/remote setting

🏖️ Benefits

• Medical, dental and vision coverage • Retirement plans • Paid time off • Employer-paid life and disability insurance with additional buy-up coverage options • Tuition program • Well-being benefits • Full suite of benefits to support career development, individual & family health, and financial health