Content Designer, UX

Job not on LinkedIn

September 23

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PointClickCare

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Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

• Design and develop world-class product content to empower customers with consistent, relevant, and useful content experiences • Work closely with UX Designers, Engineers, and Product Leaders throughout the design process from research and content strategy to writing and prototypes • Anticipate user needs and establish content design best practices aligned with PointClickCare design standards • Advocate for customers; collaborate with stakeholders to ensure final products are intuitive and easy to learn and use • Explore and apply AI-driven content design approaches and refine AI-generated outputs into compliant, user-centered content • Design basic conversational flows for simple interactions ensuring clarity, empathy, and accessibility compliance • Apply content architecture for reuse and multi-platform publishing; add content requirements to prototypes • Use basic data analysis to make data-driven content design decisions and summarize findings • Work in agile environments; advise colleagues on agile methods and collaborate in cross-functional teams

🎯 Requirements

• Content Design background in a product-focused environment • Education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism • Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing • Foundational understanding of user-centered design techniques • Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration • Exposure to conversational design and ability to create simple, accessible conversational flows • Experience with authoring and publishing content management systems (CCMS) • Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers • Domain and industry knowledge a plus; previous PointClickCare and/or EHR equivalent software experience an asset • Self-directed; effective working independently and in cross-functional teams; excellent communication and presentation skills • Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus • Portfolio of work (UI content, instructional documentation, microcopy, and AI-assisted or conversational design examples) required for eligibility

🏖️ Benefits

• Flexibility • Growth opportunities • Meaningful work • Investment in research and development to provide resources to innovate • Training and development to nurture innovation throughout the employee journey • Accommodations available upon request for candidates taking part in the selection process