Content Writer – Contractor

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Create content that meets user needs, making complex language and processes easy to understand. • Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs. • Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates. • Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets. • Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience. • Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs. • Use basic data analysis to make informed content decisions. Summarize and share findings effectively. • Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency. • Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

🎯 Requirements

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism. • Strong XML and HTML experience for creating and formatting content within software UI and help systems. • Experience in content writing within product-focused or technical environments. • Skilled in structuring language for XML and JSON formats. • Experience with content management systems (CCMS) and agile development workflows. • Proficiency using AI tools for content drafting and editing. • Experience writing instructional, technical, and UX content tailored to audience needs. • Background working in agile development with cross-functional teams, including Product Management and Engineers. • Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software). • Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills. • Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus. • Experience writing conversational microcopy and dialogue following established patterns and voice guidelines. • Portfolio showcasing instructional content and UI microcopy samples

🏖️ Benefits

• Flexibility • Growth opportunities • Meaningful work