Customer Operations Launch Manager – 1 Year Contract

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously. • Mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers. • Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue. • Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. • Work in conjunction with product leaders and cross-functional teams.

🎯 Requirements

• Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company. • Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems. • Experience working closely with Professional Services or Customer Support. • Exceptional presentation, oral and written communication skills. • Strong critical thinking, problem solving, organizational, and decision-making skills. • Ability to manage conflict and drive decisions. • Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.

🏖️ Benefits

• You will not be eligible for benefits or paid time off • We do provide an extra 4% per hour to pay you back for not receiving benefits