Poll Everywhere
Enterprise • SaaS • Productivity
Poll Everywhere is an interactive platform that allows users to engage audiences through live polling, surveys, Q&A sessions, and word clouds. The service is widely used in educational settings as well as corporate environments, enabling presenters to foster participant interaction and gather real-time feedback. Trusted by over 1 million educators and 75% of the Fortune 500, Poll Everywhere offers seamless integration with popular tools like PowerPoint, Keynote, Google Slides, and Zoom. The platform supports diverse settings from classroom learning to corporate meetings, providing solutions for both remote and in-person engagement while ensuring enterprise-grade data protection with certifications like ISO 27001 and SOC 2 Type 2 compliance. Its extensive resource library supports users in effectively leveraging the platform for enhanced productivity and participation.
Senior Technical Support Specialist
March 21
🇺🇸 United States – Remote
💵 $60k - $80k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Poll Everywhere
Enterprise • SaaS • Productivity
Poll Everywhere is an interactive platform that allows users to engage audiences through live polling, surveys, Q&A sessions, and word clouds. The service is widely used in educational settings as well as corporate environments, enabling presenters to foster participant interaction and gather real-time feedback. Trusted by over 1 million educators and 75% of the Fortune 500, Poll Everywhere offers seamless integration with popular tools like PowerPoint, Keynote, Google Slides, and Zoom. The platform supports diverse settings from classroom learning to corporate meetings, providing solutions for both remote and in-person engagement while ensuring enterprise-grade data protection with certifications like ISO 27001 and SOC 2 Type 2 compliance. Its extensive resource library supports users in effectively leveraging the platform for enhanced productivity and participation.
📋 Description
• Assisting customers from F1000 companies and R1 Universities via email and phone • Troubleshooting complex technical issues and explaining terms to customers • Taking ownership of customer-facing issues including advanced troubleshooting • Coordinating with teams to address bugs and communicate findings
🎯 Requirements
• 2-3 years of experience in a client-facing software support role (preferably SaaS) • Working knowledge of Windows and macOS platforms to resolve complex issues • Experience communicating and problem-solving with other departments such as engineering, QA, design, and others • Initiative and energy in undefined paths • Collaborative mindset and feedback-friendly
🏖️ Benefits
• Medical, dental, and vision benefits covered 100% of your premiums for the base plan • 50% coverage for dependents’ medical enrollment • Up to a $100 monthly company match to your Health Care FSA or HSA account
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