Claims Associate, HOA

Job not on LinkedIn

🔥 57 minutes ago

🇨🇴 Colombia – Remote

💵 $3.2M - $3.6M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Provide excellent customer service to callers, customers, agents, and business partners • Take inbound phone calls and emails • Verify coverage and set up claims in the claims system (PTS) • Send inspection requests and alerts to adjusters and examiners • Request checks • Attach documents and emails to Image Right • Document activities in the claim file • Obtain critical claims information • Submit claims and inspection requests to adjusters and vendors • Investigate prior claims and related information for adjusters • Investigate weather and storm information using the internet • Support mail distribution, filing, and scanning • Manage diary entries • Maintain positive internal and external work relationships • Assist insureds, agents, and claimants with claim information, questions, or concerns • Input expense and claims checks as needed • Support the Claims Department

🎯 Requirements

• High School Diploma or GED required • Minimum of one year of related claims or customer service experience preferred • Exceptional customer service skills • Ability to work independently with little employee supervision • Gathers and analyzes information skillfully • Follows policies and procedures • Sets up claims and submits to adjusters in a timely manner • Manages difficult or emotional customer situations • Shows empathy • Maintains confidentiality • Writes clearly and informatively • Demonstrates accuracy and thoroughness • Works with integrity and ethically • Prioritizes and plans work activities • Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint) • Experience working with global and/or US based business teams • Excellent written and communication skills in English language • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload