Claims Representative

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Receive, document, and manage assigned claims from start to resolution • Investigate claims by requesting and reviewing move details, photos, crew notes, and customer statements to determine what happened • Determine appropriate resolutions (repair, replacement, reimbursement, discount, etc.) within approved guidelines and timelines set for the department • Communicate clearly and professionally with customers and MSPs throughout the claims process, including next steps and timelines • Process approved compensation, discounts, or account adjustments accurately • Keep detailed, accurate notes on every claim and all related communications • Identify recurring issues and report trends to management for process improvement • Escalate complex or high-risk claims to a supervisor when needed • Stay active and responsive on team communication channels • Support special projects and new-hire training as assigned • Provide excellent service by phone and email

🎯 Requirements

• U.S. Customer Claims, Customer Service, or Moving Industry experience (1+ years) • Experience with Microsoft Office/Google Suite (Word, Excel, Slides, Sheets) • Organized, detail-oriented, and able to manage multiple open claims at once • Good problem-solving and decision-making skills • Accurate data entry and basic math skills (adding, subtracting, multiplying, dividing) • Positive, empathetic, and professional attitude toward customers and Move Service Providers at all times • Ability to access and act quickly on workflows so that every claim is addressed promptly • Willingness to learn from and accept feedback, with a committed work ethic • Proven experience working with US based business teams • Excellent written and communication skills in English language • This role requires full and ongoing overlap with Porch's U.S. Central Time business hours (6:30 PM IST – 3.30 AM IST).

🏖️ Benefits

• Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events