Contractor Relations Representative

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🕒 June 16

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

👥 B2C

Insurance • B2B • B2C

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Complete assigned daily tasks as distributed by the managers • Build B2B relationships with technicians/trade partners across covered areas • Maintain daily metrics as set aside by the manager (subject to change) • Source out work orders to technicians/trade partners within network • Client follow-up to ensure quality customer service by providing technician/trade partner information • Technician/trade partner follow-up to confirm the scheduled appointment(s) • Outsource contractors when needed with at least 15 attempts for each claim • Correctly label claim disposition to ensure reporting accuracy for management • Maintain a strong, working knowledge of CRM systems operations and functions • Notify the direct manager of any broken relationship or broken standards from contractors/trade partners

🎯 Requirements

• Minimum high school diploma. • 2+ years working in customer-facing roles required. • Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred. • Outstanding written and verbal English communication skills. Samples may be requested. • Ability to deliver a world-class customer experience while balancing the needs of the business. • Excel Spreadsheet data entries. • Deal with escalated situations.

🏖️ Benefits

• Supporting Porch Group