Service Representative II

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹600k - ₹800k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Handle incoming calls from customers and MSPs • Assist with order modifications • Handle fulfillment-related issues, including same-day, next-day, and rejected orders • Coordinate order replacements by confirming availability with MSPs, presenting new options to customers, and negotiating prices • Process payment release requests • Handle requests for help during jobs • Process cancellation requests • Communicate applicable Managed/Marketplace brand policies to customers and service providers • Resolve customer and service provider issues according to procedure • Claim and resolve replacements, cancellations, same-day, and next-day requests • Escalate upleveling opportunities for peers within the service or sales team • Meet role-specific metrics • Ensure customers and service providers understand order changes

🎯 Requirements

• Ability to work during business hours and as required by business needs • Minimum 2 years of prior customer service experience • Positive, empathetic, and professional attitude toward customers and peers • Ability to learn and retain product details • Ability to access and act quickly on workflows • Accurate and consistent communication of Managed/Marketplace policies • Ability to follow correct procedures when resolving customer and service provider issues • Ability to claim and resolve replacements, cancellations, same-day, and next-day requests • Ability to escalate upleveling opportunities for peers within the service or sales team • Ability to meet position metrics • Strong time management skills and committed work ethic • Positive attitude and willingness to learn from and accept mistakes • Proficient computer skills using Microsoft Office, Internet Explorer, and G Suite • Ability to learn new software solutions • Proven experience working with US-based business teams • Excellent written and communication skills in English • Full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST–7:00 AM IST) • Quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload

🏖️ Benefits

• Sales incentives, subject to program guidelines and approvals • Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events • Night Shift Allowance applicable in line with company policy • Full remote work arrangement