Customer Solutions Representative

Job not on LinkedIn

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🏗️ Construction

🏭 Manufacturing

🛒 Retail

Construction • Manufacturing • Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Handle inbound consumer customer calls, chats, and emails • Resolve product, order, warranty, and service inquiries with a focus on first-contact resolution • Document customer interactions and outcomes in CRM and internal systems • Navigate complex or escalated customer situations independently using company policy • Serve as the initial point of contact for inquiries about Masco Canada product offerings • Assist consumers with pricing, specifications, troubleshooting, repair and installation, product features, product options, proof of delivery, warranty, and purchase-location inquiries • Administer warranty policies and procedures and action requests appropriately • Maintain product knowledge through ongoing training • Review and follow up on consumer-related calls, emails, and chats in shared and personal mailboxes • Refer issues to the technical team and escalate to supervisors when required • Report and document potential quality or compliance issues • Ensure compliance with the Masco Canada Product Compliance Management System • Perform approximately 30% to 40% calling responsibilities in a blended process • Enter consumer warranty orders from calls, chats, and emails • Perform order management tasks, including reports and analysis • Support open order book review • Assist with on-the-job training and development of department employees • Report to the Customer Solutions Supervisor or Manager

🎯 Requirements

• 2–4 years of experience in a customer service, customer solutions, or contact center environment • 1–3 years’ experience in inbound consumer-related call, chat, and email inquiries • Excellent English communication skills, verbal and written • Experience with high-volume, multi-channel support using phone, chat, and email • Strong problem-solving and de-escalation skills • High level of system proficiency and attention to detail • Ability to use a computer for 8.5 hours per day • Ability to use MS Office applications: Outlook, Excel, Word, and PowerPoint • Strong communication experience with international teams and familiarity with remote working protocols, virtual collaboration tools, cross-time-zone collaboration, and communication practices • Ability to work without supervision and prioritize tasks • Broadband availability of at least 30 MBPS from an accepted national service provider such as Jio, Tata, Airtel, or Hathway Fiber • Quiet, dedicated home office environment with space for two monitors and one laptop • Must ensure safe and secure setup and usage of company IT assets • Graduation degree in any field • English language proficiency required

🏖️ Benefits

• Necessary equipment provided by the company, including one/two monitors, one laptop, and supporting accessories • Permanent remote work arrangement • Ongoing training sessions • Skill assessment and on-the-job training and development opportunities