Technical Service Representative

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IFF

10,000+ employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

IFF is a global leader in the creation of flavors, fragrances, food ingredients, and health & biosciences. The company leverages cutting-edge science and creativity to develop sustainable solutions across various industries, enhancing food and beverage experiences, personal care products, and more. With a strong commitment to environmental and social governance, IFF focuses on innovation and responsible sourcing to improve lives and elevate everyday products.

📋 Description

• Conduct trials at our customers plants to demonstrate Value Proposition of our enzymatic solutions. • Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers. • Lead Troubleshooting activities at plants to support customer expectations. • Build strong connection and business relationships across all levels with our customers. • Lead Technical part to customize solutions for commercial launches. • Proactively work with various internal stake holders such as Sales Managers, Application team and Channel Partner to provide optimized solutions to meet customer expectations. • Support Sales Team in developing Key Account Plans and execution. • Provide feedback to Application team regarding current and future needs/expectations of customers in the market, to help Application team to develop new products to stay ahead of the curve. • Create future market scenarios to identify current and future customer needs leading to New product and Application opportunities.

🎯 Requirements

• Master’s or Bachelor’s Degree in Alcohol Technology, Chemical Engineering, Chemistry or any other relevant discipline. • Minimum 6-10 years of experience in Technical Services, R&D, Application role in Fermentation Alcohol Industry. • Strong knowledge of Grain Alcohol industry. • Thorough understanding of Grain Alcohol manufacturing process and plants. • Aptitude to assimilate data & perform analysis to create scenarios, ability to develop new approaches to test solution, comfortable in asking questions. • Excellent negotiation and customer relationship management skill. • Demonstrated ability to work in matrix environment with different business leaders and cross functional teams. • Excellent English communication and presentation skills. • Willingness to travel extensively, at least 50% within India.

🏖️ Benefits

• Health insurance • Training opportunities • Learning and development programs

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