Customer Solutions Representative

Job not on LinkedIn

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🏗️ Construction

🏭 Manufacturing

🛒 Retail

Construction • Manufacturing • Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Handle inbound consumer calls, chats, and emails • Resolve product, order, warranty, and service inquiries with a focus on first-contact resolution • Document customer interactions and outcomes in CRM and internal systems • Independently navigate complex or escalated customer situations • Serve as the initial point of contact for inquiries about Masco Canada products • Assist consumers with warranty policies, procedures, and requests • Maintain product knowledge through ongoing training • Review and follow up on consumer-related calls, emails, and chats in shared and personal mailboxes • Refer matters to the technical team and escalate to supervisors when appropriate • Report and document potential quality or compliance issues • Ensure compliance with the Masco Canada Product Compliance Management System • Perform approximately 30%–40% calling responsibilities in a blended process • Enter consumer warranty orders from calls, chats, and emails • Perform order management, reporting, and analysis • Support open order book reviews • Assist with on-the-job training and development of department employees • Report to the Customer Solutions Supervisor / Manager

🎯 Requirements

• 2–4 years of experience in a customer service, customer solutions, or contact center environment • 1–3 years’ experience in inbound consumer-related call, chat, and email inquiries • Excellent English communication skills, verbal and written • Experience communicating with international teams and working remotely across time zones • Ability to use a computer for 8.5 hours per day • Proficiency in MS Office applications: Outlook, Excel, Word, and PowerPoint • Ability to handle high-volume, multi-channel support across phone, chat, and email • Strong problem-solving and de-escalation skills • High system proficiency and attention to detail • Demonstrated professionalism, accountability, and customer-first mindset • Ability to prioritize and work without supervision • Ability to work effectively as a team player • Broadband availability of at least 30 MBPS from an accepted national provider such as Jio, Tata, Airtel, or Hathway Fiber • Quiet, dedicated home office capable of accommodating two monitors and one laptop • Graduation degree in any field • Candidates must ensure safe and secure setup and usage of company IT assets • Immediate joiner preferred; candidates serving notice with 30 working days’ notice period preferred

🏖️ Benefits

• Necessary equipment provided by the company, including one/two monitors, one laptop, and supporting accessories • Permanent remote work arrangement • Ongoing training sessions • Full-time permanent employment