Workforce Management Data Analyst

🔥 18 hours ago

🇮🇳 India – Remote

💵 ₹1.1M - ₹1.5M / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📉 Data Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Design, develop, and maintain operational reports, dashboards, and scorecards for Contact Center leadership • Extract, analyze, and validate data from Salesforce and other business systems • Create and automate recurring reports using advanced Excel functions, Power Pivot, and reporting tools • Develop insights and recommendations based on performance trends, customer experience metrics, and operational KPIs • Develop reporting and dashboards tracking sales performance, conversion rates, revenue generation, agent commissions, CSAT, FCR, productivity, and overall business effectiveness • Develop and maintain daily call volume reporting • Partner with Operations, Quality Assurance, and Leadership teams to identify reporting needs and deliver solutions • Perform root cause analysis on performance variances and identify opportunities for operational improvement • Maintain data integrity and reporting consistency • Document reporting processes, definitions, and methodologies • Support reporting automation and business intelligence initiatives through Power BI and other visualization tools • Prepare executive-level presentations and summaries communicating performance results and business insights • Respond to ad hoc reporting and analysis requests from stakeholders

🎯 Requirements

• Bachelor’s degree in Business, Finance, Statistics, Mathematics, Data Analytics, Information Systems, or a related field preferred • 2+ years of experience in business analytics, data analysis, reporting, contact center analytics, workforce management analytics, or a related analytical role • Advanced proficiency in Microsoft Excel, including hands-on experience with Power Pivot and Pivot Tables, is required • Experience with Salesforce reporting and dashboard development required • Experience with Power BI, Tableau, or similar business intelligence platforms preferred • Experience working with large datasets and data validation processes • Basic knowledge of SQL or database querying is a plus • Familiarity with VBA is a plus, though not required • Familiarity with AI-powered tools for reporting and data analysis is a plus • Strong analytical and problem-solving skills with the ability to interpret large data sets • Strong understanding of business and contact center metrics and reporting methodologies • Excellent attention to detail and commitment to data accuracy • Ability to translate data into actionable business recommendations • Ability to confidently present and speak to data and reporting results in meetings • Ability to manage multiple priorities and deadlines in a fast-paced environment • Comfortable working independently in an async-first team environment • Collaborative mindset with strong stakeholder management skills • Proven experience working with US based business teams • Excellent written and communication skills in English language • Working 8 hours excluding breaks, including 4 core US-hours overlap (7:30pm–11:30pm IST) and 4 flexible hours (IST) • Quiet workspace and internet connection of at least 30 Mbps download and 10 Mbps upload

🏖️ Benefits

• Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity Leaves • Weekly wellness events